Soft Skills Training

Soft Skills Training (click to download pdf)

Course Content

  • 1. Problem Solving
  • 2. Practical Delegation
  • 3. Customer Service Excellence
  • 4. Train the Trainer
  • 5. Practical Motivational Skills
  • 6. Selling Techniques
  • 7. Effective Business Writing
  • 8. Oral Communication & Business Etiquette Skills
  • 9. Secretarial Skills
  • 10. Time Management
  • 11. Supervisory Skills
  • 12. Leadership & Team Building
  • 13. Managing Meetings
  • 14. Telesales / Telemarketing
  • 15. Personnel Planning, Recruitment & Appointment

1.Problem Solving

  • Problem solving & decision making
  • Solving people problems
  • Diagnosing people problems
  • Dealing with personal problems
  • Managing change
  • Tools to facilitate decision making
  • Practical problem solving exercises

Duration : 1 day

Target : All employees of an organization. Will be of particular value to newly appointed or promoted managers and supervisors with limited managerial skills, or persons who control work teams.

Students : Minimum of 5 to a maximum of 15

2.Practical Delegation

  • The purpose & functions of management
  • Delegation
  • Conflict management

Duration : 1 day

Target : All staff using Rigging Equipment & Tackle e.g. Chains, Slings, Shackles etc

Students : Minimum of 5 to a maximum of 15

3.Customer Service Excellence

  • What is customer service ?
  • How to improve customer service ?
  • Becoming a successful service person
  • Handling customer complaints
  • Putting it all into practice

Duration : 1 day

Target : Management and all service personnel of the business

Students : Minimum of 5 to a maximum of 15

4.Train the Trainer

  • Introducing the trainer
  • Introducing the trainee
  • Planning your course
  • Pre-course preparation
  • Conducting a course or lesson

Duration : 5 days

Target : For supervisors who do on the job training, for individuals who wish to go into the training field, any person who is subject to teaching subordinates or fellow colleagues.

Students : Minimum of 5 to a maximum of 15

5.Practical Motivational Skills

  • Close the commitment gap
  • The five steps to success
  • Practice what you have learned

Duration : 1 day

Target : All sales personnel

Students : Minimum of 5 to a maximum of 15

6.Selling Techniques

  • Accepting personal responsibility
  • Motivation & goal setting
  • Self qualities & attitudes
  • Communication styles
  • Time management
  • The professional challenge

Duration : 1 Day

Target : All sales personnel

Students : Minimum of 5 to a maximum of 15

7.Effective Business Writing

  • Tips for better selling
  • Punctuation pointers
  • Planning
  • Summary
  • Sample letters
  • Report writing

Duration : 1 day

Target : All personnel who regularly engage in written communication, both internally and externally.

Students : Minimum of 5 to a maximum of 15

8.Etiquette Skills

  • Oral communication
  • Telephone communication
  • Listening
  • Why do customers quit ?

Duration : 1 day

Target : Managers and other employees who in the course of their duties could be called upon to represent the organization in a public situation.

Students : Minimum of 5 to a maximum of 15

9.Secretarial Skills

  • The duties of a secretary
  • Basic telephone skills
  • Oral communication skills
  • Business writing skills
  • Overcoming obstacles

Duration : 1 day

Target : Existing and potential secretaries and Personal Assistants

Students : Minimum of 5 to a maximum of 15

10.Time Management

  • Time as a resource
  • Measuring time
  • The urgency addiction
  • Key performance areas
  • The time waster
  • The time savers

Duration : 1 day

Target : All employees who are to control and manage their own time

Students : Minimum of 5 to a maximum of 15

11.Supervisory Skills

  • Supervision and human relations
  • Leadership
  • Principles of supervision
  • Sensitive personnel
  • Supervise work
  • Self development

Duration : 1 day

Target : Supervisors, potential supervisors and team leaders

Students : Minimum of 5 to a maximum of 15

12.Leadership & Team Building

  • The function of a chairperson
  • Effective vs poor meetings
  • How to improve your meetings
  • Hints for chairpersons
  • The function of the secretary

Duration : 1 day

Target : Managers, Supervisors, Team Leaders or other personnel who are required to chair meetings

Students : Minimum of 5 to a maximum of 15

13.Managing Meetings

  • The function of a chairperson
  • Effective vs poor meetings
  • How to improve your meetings
  • Hints for chairpersons
  • The function of the secretary

Duration : 1 day

Target : Managers, Supervisors, Team Leaders or other personnel who are required to chair meetings

Students : Minimum of 5 to a maximum of 15

14.Telesales / Telemarketing

  • What is customer service ?
  • Accepting personal responsibility
  • Motivation & goal setting
  • Self qualities & attitudes
  • Communication styles
  • The art of listening
  • The art of closing
  • Overcoming stalls & objectives

Duration : 1 day

Target : All personnel, who make use of the telephone, do selling over the telephone

Students : Minimum of 5 to a maximum of 15

14.Telesales / Telemarketing

  • What is customer service ?
  • Accepting personal responsibility
  • Motivation & goal setting
  • Self qualities & attitudes
  • Communication styles
  • The art of listening
  • The art of closing
  • Overcoming stalls & objectives

Duration : 1 day

Target : All personnel, who make use of the telephone, do selling over the telephone

Students : Minimum of 5 to a maximum of 15

15.Personnel Planning, Recruitment & Appointment

  • Legal aspects
  • Protection
  • Role in emergency
  • Bomb threats
  • Fire prevention & protection
  • Self-defense 2
  • Written reports
  • The rod of security occupational safety
  • The threats

Duration : 1 day

Target : Employers, potential employers and personnel administrators

Students : Minimum of 5 to a maximum of 15